In a major shift that reflects the changing landscape of retail and television, QVC Group is laying off approximately 900 employees, which accounts for around 5 percent of its global workforce. The move is part of its effort to consolidate operations and accelerate its transition into live social shopping and streaming commerce.
The parent company of QVC and HSN, controlled by media mogul John Malone through Liberty Interactive LLC, confirmed that most affected employees would be notified within the week. A significant portion of the layoffs will impact St. Petersburg, Florida, which has served as HSN’s broadcast headquarters. QVC will be consolidating these operations at its main campus in West Chester, Pennsylvania. Some employees will stay on temporarily to assist with the broadcast transition.
This restructuring aligns with a broader plan initiated in 2022, aimed at evolving QVC from a traditional TV shopping network into a modern, digital-first retail brand. According to the company’s latest SEC filing, QVC ended 2024 with approximately 17,000 employees and generated $9 billion in net revenue. That figure represents a 4.8 percent decline from the previous year’s revenue of $9.4 billion.
Central to QVC’s transformation is a focused push into live social shopping. Rather than depending solely on linear TV, the company is embracing platforms such as TikTok, Instagram and Amazon, where real-time product promotion and one-click purchases are rapidly gaining popularity. QVC described this as the development of a “live social shopping content engine” designed to better meet customers where they already are.
In August 2024, QVC launched its TikTok Shop and has since collaborated with more than 74,000 creators who have featured QVC items in their videos. This initiative contributed to a 50 percent increase in social media impressions compared to the previous year. QVC has also expanded its streaming portfolio, operating QVC+, HSN+, and The Big Dish channel on Roku, and is developing content for Netflix and Hulu.
To guide its transformation, QVC has adopted a three-pronged strategy called WIN, which stands for “Wherever She Shops,” “Inspiring People and Products,” and “New Ways of Working.” This framework is designed to expand platform reach, focus on engaging products and experiences, and modernize internal business operations.
Despite workforce reductions and falling revenue, QVC remains optimistic. In its annual shareholder letter, the company stated, “We are fundamentally redefining who we are as a company and the role we play for our customers and in retail. We enter this next phase of our turnaround with rigor and excitement.”
