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Legacy Media’s Churn Problem Isn’t a Flaw. It’s the Plan They Taught Us

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April 29, 2025
in Business, Industry, Insights, News
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Legacy Media’s Churn Problem Isn’t a Flaw. It’s the Plan They Taught Us

Let’s start with some math. There are roughly 2.7 million video titles out there across the U.S., U.K., Canada, Mexico, and Germany. About 86.7% of that is available via streaming. So I took a calculator to some Nielsen data, and here’s what we’re looking at:

  • 2,340,900 streaming titles
  • Assume a conservative 90 minutes per title
  • That’s 210,681,000 minutes—or 3.5 million hours
  • Which breaks down to about 146,306 days
  • Or, if you’re not into calendars: ~400.8 years of non-stop watching

That’s how much content is floating out there right now. So yeah—there is officially more content than any one human could consume in ten lifetimes. That’s not a flex. That’s a problem.

Yet legacy media—every former wholesale distributor-turned-streaming-hopeful—is still acting like their shiny new content drops are enough to keep people glued to their platforms. Here’s the part they don’t want to hear: they’re not. Because content isn’t king anymore—habit is.

But you wouldn’t know that from watching the way these companies market. They drop a trailer, push a press release, scream about their “biggest show ever,” and pray it sticks. It’s all sizzle, no meal. And it’s not just lazy marketing—it’s a fundamental misunderstanding of how today’s viewer behaves.

Let’s talk churn.

Legacy execs love to talk about churn—internally. They’ll rarely ever address it externally, like it’s some contagious disease they’re quietly trying to cure with more “must-see” programming. But churn isn’t a bug. It’s the feature you trained your audience to expect.

You said “binge this now.” So they did. They watched your show, they finished it, and then they peaced out. Because what else are you giving them? Another seasonal drop eight months later?

This is the new normal. Viewers show up for content. But unless your product creates daily or weekly habits, they’re gone. You gave them a transactional experience. They’re treating it like one.

Meanwhile, the platforms actually winning attention—YouTube, TikTok—aren’t winning because of “premium content.” They’re winning because they’ve nailed relevance, personalization, and above all, frequency. People check in not weekly, not daily—hourly. The algorithms don’t just guess what you want—they deliver it before you know you want it. And it’s endless.

Netflix figured this out years ago. They didn’t want to be cable with a slick UI. They wanted to become HBO before HBO became Netflix. And they got there by treating data like gold and habits like gospel. While everyone else was worried about Emmy nominations, Netflix was optimizing thumbnails and A/B testing autoplay.

Legacy media missed the shift. They thought the game was about library depth and recognizable IP. But consumers were evolving in real time—shorter attention spans, smarter algorithms, endless scrolls. And while the Viacoms and Warners of the world were trying to repackage the past, the future was going vertical, mobile, and personalized.

And here comes a must-read from our head honcho, Kirby, “Field of Streams: Why Frequency, Not Franchises, Is Streaming’s Next Battleground“, which lays it out perfectly: frequency is the business model. Not franchises. Not “tentpoles.” Frequency. Engagement. Habit. Call it what you want—just stop pretending it’s not the foundation of streaming economics.

You want retention? Build reasons to return. You want loyalty? Incentivize habit. Platforms like Canela Media get this, launching loyalty programs while everyone else is still drafting press releases for “buzzy” shows nobody finishes.

So here we are.

You can keep playing spreadsheet chicken and pretending your next big content drop will save you. Or you can step back, admit you’ve been measuring the wrong things, and actually build a product designed for how people consume now—not how they consumed in 2005.

Because if you’re not building for habit, you’re building for churn.

Tags: audience retentionbinge modelchurncontent strategylegacy medianetflixpersonalizationstreaming economicsstreaming warssubscriber behaviorTikTokuser habitsviewer engagementYouTube
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